Shipping policy
Shopping Policy
Welcome to our shop! We're so happy you're here. Please take a moment to review our shopping policies before placing your order.
Processing Time
All orders are processed within 1–3 business days. You will receive a confirmation email once your order has been shipped.
Shipping
We offer shipping within Netherlands and internationally. Shipping costs are calculated at checkout based on your location and the size/weight of your order.
Delivery times may vary depending on your location and chosen shipping method.
Please note: We are not responsible for delays caused by customs or postal services.
Local Pickup at our physical store
We offer free local pickup in Haarlem at our physical store. Just select the option at checkout, and we’ll contact you to arrange a time.
Returns & Exchanges
We want you to love your purchase! If something isn’t quite right, please contact us within 7 days of delivery to request a return or exchange.
Items must be unused, in original condition, and returned within 14 days of delivery.
Return shipping is the responsibility of the customer unless the item arrived damaged or incorrect.
Non-returnable items:
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Sale items / food & beverage items
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Gift cards
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Personalized or custom orders
Order Issues / Damaged Items
If your item arrives damaged or there’s an issue with your order, please contact us at [your email] within 3 days of delivery with photos and a description, and we’ll do our best to make it right.
Taxes & Currency
All prices are shown in Euro's and include/exclude VAT depending on your location.
For international orders, customs fees or import taxes may apply. These are the responsibility of the buyer.
Privacy
We respect your privacy and only use your information to process your order and provide customer support. We never share your personal data with third parties.
Questions?
We're here to help! Email us anytime at info@thekindcollective.nl or use the contact form on our website.
